Lotte Chocopie - 2N

For cancellation or return of any order placed by a customer, following terms should be considered:

• 1. Any order can be cancelled before 24 hrs of delivery through ‘Track Order’ option or by calling our customer care.
• 2. Orders within 24 hrs of delivery must be cancelled via customer care.
• 3. Fruits, Vegetables, Milk products, Beverage Drinks, Flowers can be returned on delivery only.
• 4. Packaged food must be returned within 3 days, unused and in original packaging.
• 5. Clothes, Footwear, Electronics, etc. must be returned within 10 days. No return after that.
• 6. Items must be unused and in original condition for return.
• 7. No refunds for gift cards or hygiene-related personal care products.

Refund

• 1. Keep the original bill to claim refund.
• 2. Refunds via original payment mode or bank transfer.
• 3. Exchange allowed only if defective on arrival.
• 4. No refunds for perishable goods once paid.

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